scrubs to c-suite blog

Behave Your Way to Greatness

Posted by Sue Tetzlaff on Jul 25, 2017 8:20:00 AM

What you accept is what you teach. - Michael H. Cohen

When we wrote our book, The Employee Experience, our first choice to write the forward was Michael Cohen - and we are so pleased that he said yes to our request. We have been fans of his work for more than two decades. You simply have to read the first chapter of his book, What You Accept is What You Teach, to get a flavor for his work and to garner its applicability in today's work environment:

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Topics: healthcare, culture, greatness, Leadership skills, accountability, Behavior change, culture change

The Power of Quiet

Posted by Jane McLeod on Jul 20, 2017 8:01:00 AM

I am an extrovert. In fact, I'm quite sure my picture may be in the dictionary under the description of an extrovert. I find myself to be a joyful person, who sees humor in almost any situation. I enjoy an audience.; big or small, I don't care. I just want to talk to people.

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Topics: Employee Engagement, Leadership skills

Should I be drinking warm or cold water?

Posted by Meg Whiteford on Jul 19, 2017 8:00:00 AM

If you kickstart your day by drinking a glass of pure warm water, fat deposits and toxins circulating in the blood are eliminated from the body. It can help you assist with nasal/throat congestion, ease constipation, and boost digestion. It is an easy tactic to crank up your metabolism, aid weight loss goals, and reduce cholesterol quickly.

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Topics: health, water, warm

Excuses, Excuses, Excuses

Posted by Sue Tetzlaff on Jul 18, 2017 8:01:00 AM

"Excuses are the nails used to build the house of failure." - Unknown

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Topics: healthcare, teams, culture, Leadership skills, accountability, Behavior change, culture change, employee teams

The Secret Sauce

Posted by Karen Stockton on Jul 13, 2017 8:00:00 AM

Leaders across the country are beginning to get their annual Employee Satisfaction survey results. This survey is sent out to employees once a year, and measures how they rate their roles and responsibilities, the work environment, and their experiences with management. The score that leaders are often measured by are their employees engagement scores. Does it matter if your employees are engaged? One word, YES!

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Topics: Rounding, Employee Engagement

Science Says Silence Is Much More Important To Our Brains Than We Think

Posted by Meg Whiteford on Jul 12, 2017 8:00:00 AM

In 2011, the Finnish Tourist Board ran a campaign that used silence as a marketing ‘product’. They sought to entice people to visit Finland and experience the beauty of this silent land. They released a series of photographs of single figures in the nature and used the slogan “Silence, Please”. A tag line was added by Simon Anholt, an international country branding consultant, “No talking, but action.”

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Topics: behavior, health

Challenge 7: The 2017 Leadership Challenge

Posted by Sue Tetzlaff on Jul 11, 2017 8:02:00 AM

Society values and demands achievement. No matter what role you serve in your organization, this underlying demand can be exhausting -- or, exciting and exhilarating.

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Topics: healthcare, Positivity, culture, goals, appreciation, recognition, celebration

Producing Awe In Your Daily Life

Posted by Jane McLeod on Jul 5, 2017 8:00:00 AM

Frantic to-do lists with 43 items. An expectation of self that all will get done in one day.

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Topics: dear stress, mindfulness, stress reduction, Meditation, awe, producing, daily life

Keep Your Current Customers

Posted by Sue Tetzlaff on Jul 5, 2017 8:00:00 AM

Any smart business values the relationship they have with their customers. While most businesses are always in search of new customers, strengthening the bond with current customers is a must.

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Topics: leadership, healthcare, service, customer service, patient satisfaction, healthcare customer service

Communication Breakdown: Therapeutic Speak In A New Age

Posted by Jane McLeod on Jun 29, 2017 8:00:00 AM

It strikes me as odd that the research and writings on therapeutic communication are really only aimed at Nursing and Behavioral specialists.

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Topics: patient focused care, patient experience, patient safety, therapuetic communication

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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