The organization’s response to incivility is a litmus test of its ethicality.
Healthcare is an ever-changing and extremely fluid profession to belong to. We have to be nimble and ready to change to meet regulatory requirements,or even just to tread water; fighting for our lives, it seems. This blog series on strengthening your relationships with physicians will address all of the age-old questions we ask regarding our physician relationships. Are they customers or partners? Is it easier if they are your employees, or not? Why can't they just conform?
Although cold weather and the holidays can really play havoc on your running regimen, it is one of the best seasons to be a runner. The weather is cool, the path isn’t crowded and the running outfits are adorable! It’s easier than you think. All you need are a few key strategies and a firm running goal and you’ll be running in any kind of weather.
“Strive to create a work environment where happy, productive, and loyal people can flourish.” (Source: The Employee Experience).
We humans need to feel appreciated, and heard, in order to effectively do our work. Heck, we need to feel appreciated, and heard, to make it through a day! When our physicians are telling the world that 65% of them wish they had never chosen practicing medicne as a profession, and are suffering from the symptoms of burnout on a daily basis, we leaders need to react to that.
Physicians are humans too. They feel the same need to feel connected to the organization and those around them that are making decisions that affect their work.
As a leader, you cannot affect the fact that physicians are now being asked to change their daily practice at an alarming rate, and they are affected by outside factors that limit their ability to practice medicine as they have always wanted to .
You cannot fix the government for them. You can, however, take a bite of the elephant that overwhelms them, and assist them to problem solve with you. One problem at a time. One day at a time.
You may have implemented rounding, or meeting with your employees 1:1, and have seen the enormous benefit to this. Consider rounding on physicians to relationship build with them!
Physician rounding is very similar to employee rounding. I was so fortunate in my career as a frontline leader to have two specialties I worked in with my own physicians. I ran an Inpatient Oncology department and an ED. My physicians were the same group of doctors that worked with my staff every, single day. I wanted to be seen as a collaborator with them. I let them know that I viewed them as leaders in my department as well. They had just as much responsibility as I did in creating an amazing work environment for the staff.
Gratitude is the attitude for November! As we near the Holiday of being grateful, let's take a look at the physical,mental, and emotional benefits of a practice of gratitude each and every day.
Have you ever noticed that physicians seem to ignore the chain of command when it comes to your work with them?
I cannot tell you how many times I would walk past my CEO David's office to see a physician in there,complaining about my departments, or a process I was leading.