What you accept is what you teach. - Michael H. Cohen
When we wrote our book, The Employee Experience, our first choice to write the forward was Michael Cohen - and we are so pleased that he said yes to our request. We have been fans of his work for more than two decades. You simply have to read the first chapter of his book, What You Accept is What You Teach, to get a flavor for his work and to garner its applicability in today's work environment:
I am an extrovert. In fact, I'm quite sure my picture may be in the dictionary under the description of an extrovert. I find myself to be a joyful person, who sees humor in almost any situation. I enjoy an audience.; big or small, I don't care. I just want to talk to people.
If you kickstart your day by drinking a glass of pure warm water, fat deposits and toxins circulating in the blood are eliminated from the body. It can help you assist with nasal/throat congestion, ease constipation, and boost digestion. It is an easy tactic to crank up your metabolism, aid weight loss goals, and reduce cholesterol quickly.
Leaders across the country are beginning to get their annual Employee Satisfaction survey results. This survey is sent out to employees once a year, and measures how they rate their roles and responsibilities, the work environment, and their experiences with management. The score that leaders are often measured by are their employees engagement scores. Does it matter if your employees are engaged? One word, YES!
In 2011, the Finnish Tourist Board ran a campaign that used silence as a marketing ‘product’. They sought to entice people to visit Finland and experience the beauty of this silent land. They released a series of photographs of single figures in the nature and used the slogan “Silence, Please”. A tag line was added by Simon Anholt, an international country branding consultant, “No talking, but action.”
Society values and demands achievement. No matter what role you serve in your organization, this underlying demand can be exhausting -- or, exciting and exhilarating.
Frantic to-do lists with 43 items. An expectation of self that all will get done in one day.
Any smart business values the relationship they have with their customers. While most businesses are always in search of new customers, strengthening the bond with current customers is a must.
healthcare customer service
It strikes me as odd that the research and writings on therapeutic communication are really only aimed at Nursing and Behavioral specialists.
patient focused care,