scrubs to c-suite blog


Don't Turn Your Back On Conflict & Incivility

Posted by Sue Tetzlaff on Apr 18, 2018 8:00:00 AM

“Solve problems at the lowest possible level with the least amount of bureaucracy, paperwork, and drama.” - Sue Tetzlaff

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Topics: culture, Leadership skills, Behavior change, standards of behavior, rural healthcare, conflict, culture change, employee experience, incivility, bullying, transformation

Changing How we Change: Put down the Baggage!

Posted by Jane McLeod on Feb 14, 2018 8:01:00 AM

Businesswoman carrying big stack of carton boxes on her back.jpeg 

Have you ever had a conversation where someone referred to another human as having a lot of “ baggage?"  I have heard this often in conversation, and I find myself agreeing with a nod, as if the person had contracted an incurable disease.  

Ah yes, that baggage.

So sad.

So young.  

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Topics: Change Management, Behavior change, culture change

Changing How We Change: Elevating Behaviors, Performance, & Contributions

Posted by Sue Tetzlaff on Jan 31, 2018 8:00:00 AM

"What we accept is what we teach." - Michael Cohen

 Note: This is Part 3 in a 6-Part Series titled Changing How We Change. You can also access Part 1 (The Whirlwind) and Part 2 (Transferring Changes into Operations), Part 3 (Diffusion of Innovations)

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Topics: leadership, healthcare, Change, Change Management, Behavior change, culture change

Changing How We Change: The Whirlwind

Posted by Jane McLeod on Jan 10, 2018 8:00:00 AM

 

 

A New Year is all about Change. Change in our personal lives and change in our professional lives. We seek to make things better, and change needs to happen in order to do that.

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Topics: Change, Change Management, Leadership skills, Behavior change

Kick Burnout in the Butt!The 2018 Resiliency Challenge for Leaders

Posted by Jane McLeod on Jan 3, 2018 8:01:00 AM

"Self-care is not self indulgence. Self-care is self respect. " Heard on a yoga mat in Sault Ste Marie MI May, 2017.

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Topics: dear stress, resiliency, wellness, Behavior change

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 5 of 5)

Posted by Sue Tetzlaff on Dec 26, 2017 8:00:00 AM

“Set the boundary for how you will be treated - and then hold to it firmly.”         Sue Tetzlaff

Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the earlier parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here,"Part 3: Key Organizational Actions to Prevent Incivility" is here, and "Part 4: What Leaders Can Do About Incivility" is here.

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility, bullying

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 4 of 5)

Posted by Sue Tetzlaff on Dec 19, 2017 8:00:00 AM

“Fear is the brains way of saying that there is something important for you to overcome.”         Rachel Huber

Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the three two parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here, and "Part 2: Key Organizational Actions to Prevent Incivility" is here.

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 3 of 5)

Posted by Sue Tetzlaff on Nov 28, 2017 7:45:00 AM

"An ounce of prevention is worth a pound of cure."  -Benjamin Franklin

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 2 of 5)

Posted by Sue Tetzlaff on Nov 21, 2017 7:56:00 AM

The organization’s response to incivility is a litmus test of its ethicality.

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 1 of 5)

Posted by Sue Tetzlaff on Nov 14, 2017 7:46:00 AM

“Strive to create a work environment where happy, productive, and loyal people can flourish.” (Source: The Employee Experience).

 

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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