“Solve problems at the lowest possible level with the least amount of bureaucracy, paperwork, and drama.” - Sue Tetzlaff
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Topics: culture, Leadership skills, Behavior change, standards of behavior, rural healthcare, conflict, culture change, employee experience, incivility, bullying, transformation
“Set the boundary for how you will be treated - and then hold to it firmly.” – Sue Tetzlaff
Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the earlier parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here,"Part 3: Key Organizational Actions to Prevent Incivility" is here, and "Part 4: What Leaders Can Do About Incivility" is here.
0 Comments Click here to read/write comments
Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility, bullying
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