“Solve problems at the lowest possible level with the least amount of bureaucracy, paperwork, and drama.” - Sue Tetzlaff

Topics: culture, Leadership skills, Behavior change, standards of behavior, rural healthcare, conflict, culture change, employee experience, incivility, bullying, transformation

“Set the boundary for how you will be treated - and then hold to it firmly.”         – Sue Tetzlaff

Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the earlier parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here,"Part 3: Key Organizational Actions to Prevent Incivility" is here, and "Part 4: What Leaders Can Do About Incivility" is here.

Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility, bullying

“Fear is the brains way of saying that there is something important for you to overcome.”         – Rachel Huber

Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the three two parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here, and "Part 2: Key Organizational Actions to Prevent Incivility" is here.

Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

"An ounce of prevention is worth a pound of cure."  -Benjamin Franklin

Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

The organization’s response to incivility is a litmus test of its ethicality.

Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

“Strive to create a work environment where happy, productive, and loyal people can flourish.” (Source: The Employee Experience).

 

Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

"The achievements of an organization are the results of the combined effort of each individual." - Vince Lombardi

Topics: culture, improving results, Behavior change, standards of behavior, culture change

This is the final in my 4 part blog series on Culture. More specifically: what not to do, or how to ruin your culture! Unfortunately, most of the actions a leader or organization can take to ruin a culture are not as simple as leaving the heat cranked on your stovetop to ruin dinner.

Topics: leadership, culture, strategic planning, Mission Statement

"Collaboration is multiplication." - John Maxwell

Topics: relationship building, healthcare, culture, Leader Rounding, collaboration, rural healthcare, culture change

"Work without fun is like peanut butter without jelly." -Jase Robertson

Topics: Employee Engagement, culture, employee experience, fun