“Solve problems at the lowest possible level with the least amount of bureaucracy, paperwork, and drama.” - Sue Tetzlaff
Topics: culture, Leadership skills, Behavior change, standards of behavior, rural healthcare, conflict, culture change, employee experience, incivility, bullying, transformation
Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 5 of 5)
“Set the boundary for how you will be treated - and then hold to it firmly.” – Sue Tetzlaff
Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the earlier parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here,"Part 3: Key Organizational Actions to Prevent Incivility" is here, and "Part 4: What Leaders Can Do About Incivility" is here.
Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility, bullying
Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 4 of 5)
“Fear is the brains way of saying that there is something important for you to overcome.” – Rachel Huber
Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the three two parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here, and "Part 2: Key Organizational Actions to Prevent Incivility" is here.
Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility
Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 3 of 5)
Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility
Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 2 of 5)
Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility
Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 1 of 5)
“Strive to create a work environment where happy, productive, and loyal people can flourish.” (Source: The Employee Experience).
Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility
One Employee Can Enhance or Diminish the Experience
"The achievements of an organization are the results of the combined effort of each individual." - Vince Lombardi
Topics: culture, improving results, Behavior change, standards of behavior, culture change
This is the final in my 4 part blog series on Culture. More specifically: what not to do, or how to ruin your culture! Unfortunately, most of the actions a leader or organization can take to ruin a culture are not as simple as leaving the heat cranked on your stovetop to ruin dinner.
Topics: leadership, culture, strategic planning, Mission Statement
Topics: relationship building, healthcare, culture, Leader Rounding, collaboration, rural healthcare, culture change
Topics: Employee Engagement, culture, employee experience, fun