scrubs to c-suite blog


This Is How We Lead Around Here!

Posted by Sue Tetzlaff on May 9, 2018 7:56:00 AM

 "Uncontrolled variation is the enemy of quality." - W. Edwards Deming

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Topics: healthcare, leadership development, Employee Engagement, improving results, Leadership skills, rural healthcare, culture change, standard work, leadership responsibilities, transformation

Don't Turn Your Back On Conflict & Incivility

Posted by Sue Tetzlaff on Apr 18, 2018 8:00:00 AM

“Solve problems at the lowest possible level with the least amount of bureaucracy, paperwork, and drama.” - Sue Tetzlaff

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Topics: culture, Leadership skills, Behavior change, standards of behavior, rural healthcare, conflict, culture change, employee experience, incivility, bullying, transformation

Empower Others to Make Decisions

Posted by Sue Tetzlaff on Mar 14, 2018 7:55:00 AM

"If the decision making process if flawed and dysfunctional, decisions will go awry." - Carly Fiorina

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Topics: Leadership skills, decision making, culture change

Changing How we Change: Put down the Baggage!

Posted by Jane McLeod on Feb 14, 2018 8:01:00 AM

Businesswoman carrying big stack of carton boxes on her back.jpeg 

Have you ever had a conversation where someone referred to another human as having a lot of “ baggage?"  I have heard this often in conversation, and I find myself agreeing with a nod, as if the person had contracted an incurable disease.  

Ah yes, that baggage.

So sad.

So young.  

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Topics: Change Management, Behavior change, culture change

Changing How We Change: Elevating Behaviors, Performance, & Contributions

Posted by Sue Tetzlaff on Jan 31, 2018 8:00:00 AM

"What we accept is what we teach." - Michael Cohen

 Note: This is Part 3 in a 6-Part Series titled Changing How We Change. You can also access Part 1 (The Whirlwind) and Part 2 (Transferring Changes into Operations), Part 3 (Diffusion of Innovations)

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Topics: leadership, healthcare, Change, Change Management, Behavior change, culture change

Changing How We Change: Diffusion of Innovation

Posted by Jane McLeod on Jan 24, 2018 8:00:00 AM

 I can remember clearly, as a leader of front line staff,  that it seemed as though many of my employees simply were not listening when it came to rolling out change in our department. 

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Topics: Change, innovation, Change Management, culture change, barriers

Employee Suggestion Improves End of Life Care

Posted by Sue Tetzlaff on Jan 3, 2018 8:00:00 AM

"I may be only one person, but I can be one person who makes a difference."

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Topics: Employee Engagement, patient experience, rural healthcare, culture change, hospice, employee suggestion program, transformation

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 5 of 5)

Posted by Sue Tetzlaff on Dec 26, 2017 8:00:00 AM

“Set the boundary for how you will be treated - and then hold to it firmly.”         Sue Tetzlaff

Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the earlier parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here,"Part 3: Key Organizational Actions to Prevent Incivility" is here, and "Part 4: What Leaders Can Do About Incivility" is here.

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility, bullying

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 4 of 5)

Posted by Sue Tetzlaff on Dec 19, 2017 8:00:00 AM

“Fear is the brains way of saying that there is something important for you to overcome.”         Rachel Huber

Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the three two parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here, and "Part 2: Key Organizational Actions to Prevent Incivility" is here.

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 3 of 5)

Posted by Sue Tetzlaff on Nov 28, 2017 7:45:00 AM

"An ounce of prevention is worth a pound of cure."  -Benjamin Franklin

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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