"Uncontrolled variation is the enemy of quality." - W. Edwards Deming

Topics: healthcare, leadership development, Employee Engagement, improving results, Leadership skills, rural healthcare, culture change, standard work, leadership responsibilities, transformation

“Solve problems at the lowest possible level with the least amount of bureaucracy, paperwork, and drama.” - Sue Tetzlaff

Topics: culture, Leadership skills, Behavior change, standards of behavior, rural healthcare, conflict, culture change, employee experience, incivility, bullying, transformation

"If the decision making process if flawed and dysfunctional, decisions will go awry." - Carly Fiorina

Topics: Leadership skills, decision making, culture change

Topics: Change Management, Behavior change, culture change

"What we accept is what we teach." - Michael Cohen

 Note: This is Part 3 in a 6-Part Series titled Changing How We Change. You can also access Part 1 (The Whirlwind) and Part 2 (Transferring Changes into Operations), Part 3 (Diffusion of Innovations)

Topics: leadership, healthcare, Change, Change Management, Behavior change, culture change

Topics: Change, innovation, Change Management, culture change, barriers

"I may be only one person, but I can be one person who makes a difference."

Topics: Employee Engagement, patient experience, rural healthcare, culture change, hospice, employee suggestion program, transformation

“Set the boundary for how you will be treated - and then hold to it firmly.”         – Sue Tetzlaff

Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the earlier parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here,"Part 3: Key Organizational Actions to Prevent Incivility" is here, and "Part 4: What Leaders Can Do About Incivility" is here.

Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility, bullying

“Fear is the brains way of saying that there is something important for you to overcome.”         – Rachel Huber

Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the three two parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here, and "Part 2: Key Organizational Actions to Prevent Incivility" is here.

Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

"An ounce of prevention is worth a pound of cure."  -Benjamin Franklin

Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility