"Uncontrolled variation is the enemy of quality." - W. Edwards Deming
Topics: healthcare, leadership development, Employee Engagement, improving results, Leadership skills, rural healthcare, culture change, standard work, leadership responsibilities, transformation
“Solve problems at the lowest possible level with the least amount of bureaucracy, paperwork, and drama.” - Sue Tetzlaff
Topics: culture, Leadership skills, Behavior change, standards of behavior, rural healthcare, conflict, culture change, employee experience, incivility, bullying, transformation
"If the decision making process if flawed and dysfunctional, decisions will go awry." - Carly Fiorina
Topics: Leadership skills, decision making, culture change
Have you ever had a conversation where someone referred to another human as having a lot of “ baggage?" I have heard this often in conversation, and I find myself agreeing with a nod, as if the person had contracted an incurable disease.
Ah yes, that baggage.
So sad.
So young.
Topics: Change Management, Behavior change, culture change
Changing How We Change: Elevating Behaviors, Performance, & Contributions
"What we accept is what we teach." - Michael Cohen
Note: This is Part 3 in a 6-Part Series titled Changing How We Change. You can also access Part 1 (The Whirlwind) and Part 2 (Transferring Changes into Operations), Part 3 (Diffusion of Innovations)
Topics: leadership, healthcare, Change, Change Management, Behavior change, culture change
I can remember clearly, as a leader of front line staff, that it seemed as though many of my employees simply were not listening when it came to rolling out change in our department.
Topics: Change, innovation, Change Management, culture change, barriers
Topics: Employee Engagement, patient experience, rural healthcare, culture change, hospice, employee suggestion program, transformation
Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 5 of 5)
“Set the boundary for how you will be treated - and then hold to it firmly.” – Sue Tetzlaff
Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the earlier parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here,"Part 3: Key Organizational Actions to Prevent Incivility" is here, and "Part 4: What Leaders Can Do About Incivility" is here.
Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility, bullying
Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 4 of 5)
“Fear is the brains way of saying that there is something important for you to overcome.” – Rachel Huber
Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the three two parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here, and "Part 2: Key Organizational Actions to Prevent Incivility" is here.
Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility
Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 3 of 5)
Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility