scrubs to c-suite blog


Too Often, Customers Are Not Kind

Posted by Sue Tetzlaff on Jul 26, 2016 8:00:00 AM

“A dying culture invariably exhibits personal rudeness. Bad manners. Lack of consideration for others in minor matters. A loss of politeness, of gentle manners, is more significant than is a riot.” ― Robert A. Heinlein

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Topics: leadership, healthcare, culture, service, customer service, customer

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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