Setting standards for your employee’s to communicate in a certain way may seem like micromanaging to you.
You may ruminate on the idea, and determine that you already have them punch in and out a certain way, park in a certain place, and determine a dress code for them. Telling them what they can and cannot say may push you over the edge. I am with you. Let me explain!
Topics: Employee Engagement, customer service, Leadership skills
Any smart business values the relationship they have with their customers. While most businesses are always in search of new customers, strengthening the bond with current customers is a must.
Topics: leadership, healthcare, service, customer service, patient satisfaction, healthcare customer service
Businesses love to host "customer appreciation days." This type of event for many businesses is a special event meant to bring a high volume of customers to the business (....of course, these are most often associated with sales events with discounted prices or special deals of some sort).
Topics: Positivity, customer service, appreciation, recognition, employee experience
Tom Petty may have been singing about love - yet, his lyrics about waiting could apply to many healthcare experiences. Maybe you’ve noticed it too, it seems as if this “fast food” era has led to “fast everything” expectations.
Topics: healthcare, service, patient experience, customer service
“A dying culture invariably exhibits personal rudeness. Bad manners. Lack of consideration for others in minor matters. A loss of politeness, of gentle manners, is more significant than is a riot.” ― Robert A. Heinlein
Topics: leadership, healthcare, culture, service, customer service, customer
Topics: Employee Engagement, service, customer service, hospitality
"The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention." Rachel Naomi Remen
Topics: positive communication, communication, listening, customer service
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