scrubs to c-suite blog


Spring Clean Your Work House

Posted by Sue Tetzlaff on May 2, 2018 7:59:00 AM

"Spring cleaning doesn't have to be a dreaded list of chores. It can be a rewarding experience that helps provide some organization and structure to your life." - Peter Walsh

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Topics: patient experience, employee experience, cleanliness, work environment

Don't Turn Your Back On Conflict & Incivility

Posted by Sue Tetzlaff on Apr 18, 2018 8:00:00 AM

“Solve problems at the lowest possible level with the least amount of bureaucracy, paperwork, and drama.” - Sue Tetzlaff

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Topics: culture, Leadership skills, Behavior change, standards of behavior, rural healthcare, conflict, culture change, employee experience, incivility, bullying, transformation

Beyond Your Words

Posted by Sue Tetzlaff on Mar 7, 2018 8:00:00 AM

"And don't underestimate the importance of body language! Ha!" - Ursula (The Little Mermaid)

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Topics: positive communication, communication, employee experience, healthcare customer service, body language

Make TRUST a verb in your workplace.

Posted by Jane McLeod on Feb 28, 2018 8:00:00 AM

Managing Up as a Positive Communication Standard- Use TRUST as a verb.

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Topics: Employee Engagement, employee experience, healthcare customer service

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 5 of 5)

Posted by Sue Tetzlaff on Dec 26, 2017 8:00:00 AM

“Set the boundary for how you will be treated - and then hold to it firmly.”         Sue Tetzlaff

Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the earlier parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here,"Part 3: Key Organizational Actions to Prevent Incivility" is here, and "Part 4: What Leaders Can Do About Incivility" is here.

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility, bullying

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 4 of 5)

Posted by Sue Tetzlaff on Dec 19, 2017 8:00:00 AM

“Fear is the brains way of saying that there is something important for you to overcome.”         Rachel Huber

Note: This five-part series on incivility based on a four-hour workshop that we recently prepared and presented at the request of a national healthcare conference. If you missed the three two parts, "Part 1: A Case Study of Transformation" is available here, "Part 2: Key Organizational Actions to Address Incivility" is available here, and "Part 2: Key Organizational Actions to Prevent Incivility" is here.

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 3 of 5)

Posted by Sue Tetzlaff on Nov 28, 2017 7:45:00 AM

"An ounce of prevention is worth a pound of cure."  -Benjamin Franklin

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 2 of 5)

Posted by Sue Tetzlaff on Nov 21, 2017 7:56:00 AM

The organization’s response to incivility is a litmus test of its ethicality.

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

Incivility: What Companies, Leaders, & Employees Can Do about Behavior (Part 1 of 5)

Posted by Sue Tetzlaff on Nov 14, 2017 7:46:00 AM

“Strive to create a work environment where happy, productive, and loyal people can flourish.” (Source: The Employee Experience).

 

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Topics: culture, Leadership skills, Behavior change, culture change, employee experience, incivility

Culture Defined: Fun @ Work!

Posted by Jane McLeod on Aug 31, 2017 8:00:00 AM

"Work without fun is like peanut butter without jelly." -Jase Robertson

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Topics: Employee Engagement, culture, employee experience, fun

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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