"Don't waste customers' time asking them questions unless you are prepared to act on what they say." - Bruce Temkin, Co-Founder of the Customer Experience Professionals Association
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Topics: hand washing, patient engagement, infection prevention, secret shopper
One of the greatest frustrations that nursing leaders express is the failure of their staff to accept positive change into their work lives on evidence based and research driven solutions, such as those in a nursing bundle.
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Topics: nursing, Nursing Bundle, hand washing
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