scrubs to c-suite blog


Beyond Your Words

Posted by Sue Tetzlaff on Mar 7, 2018 8:00:00 AM

"And don't underestimate the importance of body language! Ha!" - Ursula (The Little Mermaid)

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Topics: positive communication, communication, employee experience, healthcare customer service, body language

Make TRUST a verb in your workplace.

Posted by Jane McLeod on Feb 28, 2018 8:00:00 AM

Managing Up as a Positive Communication Standard- Use TRUST as a verb.

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Topics: Employee Engagement, employee experience, healthcare customer service

Keep Your Current Customers

Posted by Sue Tetzlaff on Jul 5, 2017 8:00:00 AM

Any smart business values the relationship they have with their customers. While most businesses are always in search of new customers, strengthening the bond with current customers is a must.

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Topics: leadership, healthcare, service, customer service, patient satisfaction, healthcare customer service

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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