"Don't waste customers' time asking them questions unless you are prepared to act on what they say." - Bruce Temkin, Co-Founder of the Customer Experience Professionals Association
Topics: hand washing, patient engagement, infection prevention, secret shopper
Patient Engagement & The Power of the Nursing Bundle
"The more you engage with customers, the clearer things become, and the easier it is to determine what you should be doing." ~John Russell
Topics: healthcare, patient focused care, patient experience, whiteboards, rural healthcare, nursing, Nursing Bundle, patient engagement