"Don't waste customers' time asking them questions unless you are prepared to act on what they say." - Bruce Temkin, Co-Founder of the Customer Experience Professionals Association
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Topics: hand washing, patient engagement, infection prevention, secret shopper
"The more you engage with customers, the clearer things become, and the easier it is to determine what you should be doing." ~John Russell
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Topics: healthcare, patient focused care, patient experience, whiteboards, rural healthcare, nursing, Nursing Bundle, patient engagement
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