“Everyone loves a witch hunt as long as it's someone else's witch being hunted.”Walter Kirn
A wise Cherokee Grandfather one night told his grandson a battle that goes on inside people. He said, “My Son, the battle is between two wolves inside us all. One, is negativity. It's anger, stress, fear, sadness, contempt, guilt, disgust, embarrassment, shame, and hate. The other is Positivity. It's joy, gratitude, serenity, interest, hope, pride, inspiration, amusement, awe, and above all...love.
The grandson asked, “Who wins the battle Grandfather?”
He replied, "The one you feed."
No matter who you are, or what you do, how you communicate matters. Transparent and authentic communication is what we all aspire to achieve.
About a decade ago, I stumbled upon a question I could ask in so many different situations, that it became a pretty powerful tool in my leadership tool kit.
"I am convinced that nothing we do is more important than hiring and developing people.
At the end of the day, you bet on people, not on strategies." Lawrence Bossidy
When I was a vice president of a hospital, it was our customary practice for the CEO to always be committed to a coaching need for each member of his team. There was never a point in which he stopped coaching us. There was never a point when he simply gave in to "there is nothing more you can do to grow and develop as a member of this team or organization." It felt really good to have him assess and evaluate my performance, knowledge, and skill set -- and then commit and invest in my professional growth. Yet, too often, coaching from a boss doesn't always feel this good. How can you make coaching a positive force in your leadership?
As a leader, likely you can identify at least one clear and convincing coaching need for each employee on your team. If you’ve been rounding with your employees on a systematic basis, you likely have developed great relationships, and understanding, of your employees. This will serve you well as you fulfill your leadership role to provide them with regular feedback and coaching.
To brag or to be boastful is often socially frowned upon. We've been conditioned, likely from a young age, to strive toward humbleness. This is what we are up against in healthcare when we try to teach the concept of "Managing Up" -- which is a positive communication technique that places yourself and others in a positive light with customers and coworkers. Healthcare employees can more easily take hold of the managing up of others - other departments, other caregivers, etc. - yet it is the managing up of themselves that gets uncomfortable. It is with great frequency that the reaction will be "Oh, I just can't brag about myself to the patient - that would feel uncomfortable and what good will it really bring."
"The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention." Rachel Naomi Remen