scrubs to c-suite blog


Patients. Not-So-Secret Shoppers.

Posted by Sue Tetzlaff on Feb 7, 2018 8:00:00 AM

"Don't waste customers' time asking them questions unless you are prepared to act on what they say." - Bruce Temkin, Co-Founder of the Customer Experience Professionals Association

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Topics: hand washing, patient engagement, infection prevention, secret shopper

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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