How can you know each and every employee? How can you know what motivates them to behave, perform,and contribute at a higher level? How do you reach the holy grail of a department full of engaged employees? Not just engaged, but empowered, and wanting to take things off your plate.
The best way to lead people into the future is to connect with them deeply in the present.
James Kouzes and Barry Posner
A little over eight years ago, I got a job at a hospital in Chandler, Arizona. The position was a Registered Nurse (RN) for a Telemetry unit. I was stepping away from leadership to pursue a dream. Six months later, my supervisor asked me during an evaluation, “What professional goals do you have?”
How we spend our time and money is a very personal decision. We are often influenced in this regard in so many different ways. Moreover, we have many competing priorities as to what we do with our time and money.
While serving in the same organization for more than two decades, I have to admit that I stopped seeing certain things. For instance, there was a sign near the restrooms near a back entrance that said "employees only." That sign was very unfriendly to our patients and visitors - the nearest other bathrooms were very far away and with no signage to lead anyone there. Why was that sign even there? And why, as someone who led customer service initiatives, had I not seen it?