Any smart business values the relationship they have with their customers. While most businesses are always in search of new customers, strengthening the bond with current customers is a must.
Tom Petty may have been singing about love - yet, his lyrics about waiting could apply to many healthcare experiences. Maybe you’ve noticed it too, it seems as if this “fast food” era has led to “fast everything” expectations.
“A dying culture invariably exhibits personal rudeness. Bad manners. Lack of consideration for others in minor matters. A loss of politeness, of gentle manners, is more significant than is a riot.” ― Robert A. Heinlein