scrubs to c-suite blog


Keep Your Current Customers

Posted by Sue Tetzlaff on Jul 5, 2017 8:00:00 AM

Any smart business values the relationship they have with their customers. While most businesses are always in search of new customers, strengthening the bond with current customers is a must.

Read More

Topics: leadership, healthcare, service, customer service, patient satisfaction, healthcare customer service

The Waiting is the Hardest Part

Posted by Sue Tetzlaff on Oct 5, 2016 8:00:00 AM

Tom Petty may have been singing about love - yet, his lyrics about waiting could apply to many healthcare experiences. Maybe you’ve noticed it too, it seems as if this “fast food” era has led to “fast everything” expectations.

Read More

Topics: healthcare, service, patient experience, customer service

Too Often, Customers Are Not Kind

Posted by Sue Tetzlaff on Jul 26, 2016 8:00:00 AM

“A dying culture invariably exhibits personal rudeness. Bad manners. Lack of consideration for others in minor matters. A loss of politeness, of gentle manners, is more significant than is a riot.” ― Robert A. Heinlein

Read More

Topics: leadership, healthcare, culture, service, customer service, customer

Put your patients second....and engage your employees first!

Posted by Jane McLeod on Apr 14, 2016 8:04:24 AM

 

Read More

Topics: Employee Engagement, service, customer service, hospitality

Waiting Is The Hardest Part

Posted by Jane McLeod on Jan 21, 2016 11:00:00 AM

 “The waiting is the hardest part.”   -Tom Petty, the world’s ugliest rock and roller.  

Read More

Topics: service, improving results

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all