“Solve problems at the lowest possible level with the least amount of bureaucracy, paperwork, and drama.” - Sue Tetzlaff
The relationships between a healthcare organization and their physicians is a strange and wonderful cornucopia and roller coaster ride all rolled into one! Disney and Six Flags could never create something so tumultuous as we experience daily in the work environment of healthcare. Let me tell you- no one is waiting in line for 2 hours for this roller coaster ride. Sue and I get asked time and time again everywhere we go to provide a tidy package of greatness to improve physician relationships. Leaders want to know " How do we get our physicians on board, and in alignment with what we are trying to achieve? How do we get their buy-in?"
"The achievements of an organization are the results of the combined effort of each individual." - Vince Lombardi
"If those at the top don’t get along or behave well, don’t be surprised when the front line leaders and employees don’t." - Sue Tetzlaff
When an organization establishes high standards for how everyone behaves, performs, and contributes to success, the act of setting those standards doesn't magically transform the behaviors and actions of everyone. After these are set, there needs to be a persistent effort to bring and keep these standards alive.
As many Americans do, I remember September 11, 2001 with great clarity, as if the day lasted forever in agony. At the time I was the ER leader, and responsible for disaster management at my community hospital. Our CEO had been called upon to provide staff and supplies to leave Northern Michigan and report to Giants stadium in New York City. We were to assist our comrades in NYC in the event that the hospitals and EMS providers there were overcome. We spent that day quickly assembling a team, and a school bus departed our town that afternoon. Several of my EMS providers never hesitated to provide their expertise, and leave their loved ones to aid our country and their fallen comrades.