scrubs to c-suite blog

Do. One. Thing. (to elevate your leadership!)

Posted by Jane McLeod on May 30, 2018 8:13:44 AM


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Topics: Employee Engagement, Leadership skills, work environment

Employees come first.Customers come second.

Posted by Jane McLeod on May 16, 2018 8:00:00 AM

" No one will love your company until your employees love it first" Simon Sinek

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Topics: Employee Engagement, eLearning

This Is How We Lead Around Here!

Posted by Sue Tetzlaff on May 9, 2018 7:56:00 AM

 "Uncontrolled variation is the enemy of quality." - W. Edwards Deming

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Topics: healthcare, leadership development, Employee Engagement, improving results, Leadership skills, rural healthcare, culture change, standard work, leadership responsibilities, transformation

Say THIS not THAT!

Posted by Jane McLeod on Apr 25, 2018 8:00:00 AM





Setting standards for your employee’s to communicate in a certain way may seem like micromanaging to you. 

 You may ruminate on the idea, and determine that you already have them punch in and out a certain way, park in a certain place, and determine a dress code for them.  Telling  them what they can and cannot say may push you over the edge.  I am with you. Let me explain!

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Topics: Employee Engagement, customer service, Leadership skills

Make TRUST a verb in your workplace.

Posted by Jane McLeod on Feb 28, 2018 8:00:00 AM

Managing Up as a Positive Communication Standard- Use TRUST as a verb.

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Topics: Employee Engagement, employee experience, healthcare customer service

Employee Suggestion Improves End of Life Care

Posted by Sue Tetzlaff on Jan 3, 2018 8:00:00 AM

"I may be only one person, but I can be one person who makes a difference."

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Topics: Employee Engagement, patient experience, rural healthcare, culture change, hospice, employee suggestion program, transformation

Soothe Your Inner Wolf

Posted by Jane McLeod on Dec 21, 2017 8:00:00 AM

A wise Cherokee Grandfather one night told his grandson a battle that goes on inside people. He said, “My Son, the battle is between two wolves inside us all. One, is negativity. It's anger, stress, fear, sadness, contempt, guilt, disgust, embarrassment, shame, and hate. The other is Positivity. It's joy, gratitude, serenity, interest, hope, pride, inspiration, amusement, awe, and above

The grandson asked, “Who wins the battle Grandfather?”

He replied, "The one you feed."

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Topics: Positivity, Employee Engagement, positive communication

Strengthening Physician Relationships: Feeling The Burn

Posted by Jane McLeod on Dec 14, 2017 8:00:00 PM

It's true. I worked alongside the most amazing physicians I have ever had the joy to meet, and they ROCKED. Did I tell them enough? Heck no. I may have shown up for an ED shift, and said to the physician working: "Wow, am I ever glad you are here doctor. It's going to be a great day!"

I suppose that could be labeled an off the cuff compliment.

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Topics: Physician Relationships, Employee Engagement, appreciation, recognition

Physician Relationships: Docs are people too!

Posted by Jane McLeod on Nov 9, 2017 8:00:00 AM

We humans need to feel appreciated, and heard, in order to effectively do our work. Heck, we need to feel appreciated, and heard, to make it through a day!  When our physicians are telling the world that 65% of them wish they had never chosen practicing medicne as a profession, and are suffering from the symptoms of burnout on a daily basis, we leaders need to react to that. 

Physicians are humans too. They feel the same need to feel connected to the organization and those around them that are making decisions that affect their work. 

As a leader, you cannot affect the fact that physicians are now being asked to change their daily practice at an alarming rate, and they are affected by outside factors that limit their ability to practice medicine as they have always wanted to . 

You cannot fix the government for them. You can, however, take a bite of the elephant that overwhelms them, and assist them to problem solve with you. One problem at a time. One day at a time. 

You may have implemented rounding, or meeting with your employees 1:1, and have seen the enormous benefit to this. Consider rounding on physicians to relationship build with them! 

Physician rounding is very similar to employee rounding. I was so fortunate in my career as a frontline leader to have two specialties I worked in with my own physicians. I ran an Inpatient Oncology department and an ED. My physicians were the same group of doctors that worked with my staff every, single day. I wanted to be seen as a collaborator with them. I let them know that I viewed them as leaders in my department as well. They had just as much responsibility as I did in creating an amazing work environment for the staff.

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Topics: Physician Relationships, Rounding, Employee Engagement

Challenge 11: The 2017 Leadership Challenge

Posted by Sue Tetzlaff on Nov 7, 2017 8:00:00 AM

"Too much of a good thing can be wonderful!”

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Topics: healthcare, Employee Engagement, Leadership skills, appreciation, recognition, thanks

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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