scrubs to c-suite blog

Behave Your Way to Greatness

Posted by Sue Tetzlaff on Jul 25, 2017 8:20:00 AM

What you accept is what you teach. - Michael H. Cohen

When we wrote our book, The Employee Experience, our first choice to write the forward was Michael Cohen - and we are so pleased that he said yes to our request. We have been fans of his work for more than two decades. You simply have to read the first chapter of his book, What You Accept is What You Teach, to get a flavor for his work and to garner its applicability in today's work environment:

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Topics: healthcare, culture, greatness, Leadership skills, accountability, Behavior change, culture change

Challenge 4: The 2017 Leadership Challenge

Posted by Sue Tetzlaff on Apr 11, 2017 8:03:00 AM

Here in the very northern part of Michigan, April is welcomed as the month in which our piles of snow will finally disappear (or at least we hope and pray they do!). When our long winter has ended, I always come away with a feeling of accomplishment -- feeling like I really smashed a goal or mastered a major feat. In truth, all I really did was endure the many months of snow and cold. 

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Topics: leadership, greatness, goals, goal setting, action planning

Striving For Greatness

Posted by Jane McLeod on Aug 11, 2016 8:00:00 AM

My friend Danielle and I were taking our four mile power walk down a country road one day, when we saw a real estate sign that was clearly pointing in the wrong direction.  Like, it was upside down and backwards. I remarked that the owners could not possibly hope to attract  a potential buyer with the sign pointing AWAY from their home.

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Topics: greatness, voicethepromise, lebron james, lebron, champion

Are Your Employees The Problem?

Posted by Sue Tetzlaff on Jul 12, 2016 8:00:00 AM

Several years ago, a CEO approached me wanting some advice. He began describing their medical center's mediocre results and their slow pace to complete projects and make certain improvements. He also voiced his realization that other organizations like his were making big improvements - creating a bigger gap in comparable results (some of which, like quality and patient satisfaction, are publicly reported). I asked some probing questions about what he assessed to be the cause of their current situation. 

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Topics: leadership, healthcare, Change, greatness, improving results, Change Management

How to Communicate a Sincere Compliment

Posted by Sue Tetzlaff on Jun 21, 2016 9:00:00 AM

"Atta boy."  "Great job today." "Thanks for all you do."

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Topics: leadership, Positivity, Employee Engagement, greatness, recognition

Are You All In?

Posted by Sue Tetzlaff on Jun 7, 2016 8:00:00 AM

I'm fascinated by learning about individuals, groups, and businesses that excel on an extreme level. Some might say there is luck involved....or its about timing or who you know. Oh, those factors may play a part. Yet what I see underpinning great success is a burning passion that leads to extraordinary discretionary effort - the kind of effort that is clearly above and beyond what others may be willing or able to give. Most are quite satisfied to dabble, while a fewer number are clearly "all in."

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Topics: leadership, healthcare, greatness

Greatness - It Takes Everybody

Posted by Sue Tetzlaff on Jun 1, 2016 8:00:00 AM

It takes everybody. We know this to be true in organizations that want to move beyond mediocrity to greatness. Within the world of healthcare, often the doctors and nurses get all the focus and attention - and this carries out into the world in the likes of shows such as Grey's Anatomy. Yet, there is such diversity in the field of healthcare - from plumbers to technicians of sort, from folks who man the revenue cycle to those who man the boilers, from those who prepare the meals to those who prepare high tech infusions, from those who have their hands on the patients to those who never even see a patient. What a wonderfully diverse industry.

Even insiders to healthcare have a hard time knowing about, and appreciating, the departments around them - and the people in them. This lack of knowledge often makes it hard for individuals to work across departments to serve the patients well. This lack of appreciation, can lead to silos and negative work environment. 

When working with healthcare organizations to plan and execute a journey to greatness, we put solutions in the hands of employee teams to build relationships, increase collaboration, and foster positivity between individuals, teams, and departments.

One important solution involves a positive communication standard we term "managing up." As we go about our days and nights in healthcare, we can manage up other departments, shifts, providers, caregivers, team members, etc. Managing up is a communication tactic that positions others in a positive light. It shows the customer, patient, co-worker, or visitor that we have respect for each other and that they are in good hands when they are handed off to others in the process of care.

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Topics: healthcare, greatness, communication, silos, collaboration

Sinking Ship: Engaging The Disengaged

Posted by Jane McLeod on Feb 4, 2016 8:00:00 AM

Actively Engaged vs. Actively Dis-engaged? Actively engaged employees, according to a Gallop poll, only make up 50% of the American workforce.  What are the other 50% doing?  They are the passively dis-engaged.  Your employees are there, sitting upright at their desks, but are they really present for their organization? Or, just going through the motions?

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Topics: Employee Engagement, greatness, leaders

Avoid These Goal Setting Missteps

Posted by Sue Tetzlaff on Nov 10, 2015 11:00:00 AM

While on a personal level, many of us wait until New Year’s Eve to declare a resolution (or goal) for the upcoming year, organizations usually don’t wait until December 31st to do so. During the fourth quarter, many organizations are evaluating their progress toward their current year's goals and looking ahead to set targets for next year.

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Topics: leadership, greatness, goals

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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