scrubs to c-suite blog

Patients. Not-So-Secret Shoppers.

Posted by Sue Tetzlaff on Feb 7, 2018 8:00:00 AM

"Don't waste customers' time asking them questions unless you are prepared to act on what they say." - Bruce Temkin, Co-Founder of the Customer Experience Professionals Association

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Topics: hand washing, patient engagement, infection prevention, secret shopper

Checklists and Bundles, oh my!

Posted by Jane McLeod on Jun 1, 2017 8:00:00 AM

One of the greatest frustrations that nursing leaders express is the failure of their staff to accept positive change into their work lives on evidence based and research driven solutions, such as those in a nursing bundle.

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Topics: nursing, Nursing Bundle, hand washing

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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