scrubs to c-suite blog

Patients. Not-So-Secret Shoppers.

Posted by Sue Tetzlaff on Feb 7, 2018 8:00:00 AM

"Don't waste customers' time asking them questions unless you are prepared to act on what they say." - Bruce Temkin, Co-Founder of the Customer Experience Professionals Association

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Topics: hand washing, patient engagement, infection prevention, secret shopper

Patient Engagement & The Power of the Nursing Bundle

Posted by Sue Tetzlaff on Dec 6, 2017 8:00:00 AM

"The more you engage with customers, the clearer things become, and the easier it is to determine what you should be doing." ~John Russell

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Topics: healthcare, patient focused care, patient experience, whiteboards, rural healthcare, nursing, Nursing Bundle, patient engagement

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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