scrubs to c-suite blog

Strengthening Physician Relationships: Feeling The Burn

Posted by Jane McLeod on Dec 14, 2017 8:00:00 PM

It's true. I worked alongside the most amazing physicians I have ever had the joy to meet, and they ROCKED. Did I tell them enough? Heck no. I may have shown up for an ED shift, and said to the physician working: "Wow, am I ever glad you are here doctor. It's going to be a great day!"

I suppose that could be labeled an off the cuff compliment.

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Topics: Physician Relationships, Employee Engagement, appreciation, recognition

The Talk

Posted by Jane McLeod on Nov 30, 2017 8:00:00 AM

You know the one. The talk you may have had, as a leader, a million times with the same physician, and he or she still treats others poorly. He or she still gets frustrated when things do not go well, and threatens to take his patients elsewhere.

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Topics: Physician Relationships, direct dialogue, Empowerment

Physician Relationships: Tackling the Titans

Posted by Jane McLeod on Nov 16, 2017 8:00:00 AM

Healthcare is an ever-changing and extremely fluid profession to belong to. We have to be nimble and ready to change to meet regulatory requirements,or even just to tread water; fighting for our lives, it seems. This blog series on strengthening your relationships with physicians will address all of the age-old questions we ask regarding our physician relationships. Are they customers or partners? Is it easier if they are your employees, or not? Why can't they just conform?

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Topics: Physician Relationships, Leadership skills

Physician Relationships: Docs are people too!

Posted by Jane McLeod on Nov 9, 2017 8:00:00 AM

We humans need to feel appreciated, and heard, in order to effectively do our work. Heck, we need to feel appreciated, and heard, to make it through a day!  When our physicians are telling the world that 65% of them wish they had never chosen practicing medicne as a profession, and are suffering from the symptoms of burnout on a daily basis, we leaders need to react to that. 

Physicians are humans too. They feel the same need to feel connected to the organization and those around them that are making decisions that affect their work. 

As a leader, you cannot affect the fact that physicians are now being asked to change their daily practice at an alarming rate, and they are affected by outside factors that limit their ability to practice medicine as they have always wanted to . 

You cannot fix the government for them. You can, however, take a bite of the elephant that overwhelms them, and assist them to problem solve with you. One problem at a time. One day at a time. 

You may have implemented rounding, or meeting with your employees 1:1, and have seen the enormous benefit to this. Consider rounding on physicians to relationship build with them! 

Physician rounding is very similar to employee rounding. I was so fortunate in my career as a frontline leader to have two specialties I worked in with my own physicians. I ran an Inpatient Oncology department and an ED. My physicians were the same group of doctors that worked with my staff every, single day. I wanted to be seen as a collaborator with them. I let them know that I viewed them as leaders in my department as well. They had just as much responsibility as I did in creating an amazing work environment for the staff.

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Topics: Physician Relationships, Rounding, Employee Engagement

Physician Relationship Strengthening Series: What Chain of Command?

Posted by Jane McLeod on Oct 26, 2017 8:00:00 AM

Have you ever noticed that physicians seem to ignore the chain of command when it comes to your work with them?

I cannot tell you how many times I would walk past my CEO David's office to see a physician in there,complaining about my departments, or a process I was leading.

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Topics: Physician Relationships, Leadership skills

Physician Relationship Strengthening Series-Behaviors Matter!

Posted by Jane McLeod on Oct 19, 2017 7:55:32 AM






The relationships between a healthcare organization and their physicians is a strange and wonderful cornucopia and roller coaster ride all rolled into one! Disney and Six Flags could never create something so tumultuous as we experience daily in the work environment of healthcare. Let me tell you- no one is waiting in line for 2 hours for this roller coaster ride. Sue and I get asked time and time again everywhere we go to provide a tidy package of greatness to improve physician relationships. Leaders want to know " How do we get our physicians on board, and in alignment with what we are trying to achieve? How do we get their buy-in?"

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Topics: Physician Relationships, standards of behavior

What's Up, Doc?

Posted by Jane McLeod on Mar 30, 2017 8:00:00 AM

“ In addition to the doctors whose name we easily recognize, there are countless others who carry on the quiet work of healing each day in communities throughout the United States — indeed, throughout the world. Common to the experience of each of them, from the specialist in research to the general practitioner, are hard work, stress, and sacrifice. All those Americans who serve as licensed physicians have engaged in years of study and training, often at great financial cost. Most endure long and unpredictable hours, and many must cope with the conflicting demands of work and family life.” -President George Bush on his proclamation making March 30, 1991 National Doctor’s Day.

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Topics: Physician Relationships, Leader Rounding, appreciation

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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