scrubs to c-suite blog

The Blame Game-BANISH it from your workplace!

Posted by Jane McLeod on Apr 11, 2018 8:00:00 AM

“Everyone loves a witch hunt as long as it's someone else's witch being hunted.”Walter Kirn 


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Topics: positive communication, patient safety, leader

Beyond Your Words

Posted by Sue Tetzlaff on Mar 7, 2018 8:00:00 AM

"And don't underestimate the importance of body language! Ha!" - Ursula (The Little Mermaid)

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Topics: positive communication, communication, employee experience, healthcare customer service, body language

Soothe Your Inner Wolf

Posted by Jane McLeod on Dec 21, 2017 8:00:00 AM

A wise Cherokee Grandfather one night told his grandson a battle that goes on inside people. He said, “My Son, the battle is between two wolves inside us all. One, is negativity. It's anger, stress, fear, sadness, contempt, guilt, disgust, embarrassment, shame, and hate. The other is Positivity. It's joy, gratitude, serenity, interest, hope, pride, inspiration, amusement, awe, and above

The grandson asked, “Who wins the battle Grandfather?”

He replied, "The one you feed."

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Topics: Positivity, Employee Engagement, positive communication

Challenge yourself! Elevate your communication.

Posted by Jane McLeod on Aug 10, 2017 8:01:00 AM


No matter who you are, or what you do, how you communicate matters. Transparent and authentic communication is what we all aspire to achieve.

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Topics: Employee Engagement, positive communication, communication, Leadership skills

Storytelling Isn't Just for Kids

Posted by Sue Tetzlaff on Aug 2, 2017 8:00:00 AM
"Storytelling is the most powerful way to put ideas into the world today."    - Robert McKee  
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Topics: healthcare, Change, positive communication, communication, Change Management, Leadership skills, rural healthcare

Lunch Conversation Gone Wrong

Posted by Sue Tetzlaff on Mar 21, 2017 8:03:00 AM

"You never look good trying to make someone else look bad." - Unknown

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Topics: leadership, culture, positive communication, communication, employee experience

A Better Accountability Question to Ask

Posted by Sue Tetzlaff on Dec 20, 2016 8:02:00 AM

About a decade ago, I stumbled upon a question I could ask in so many different situations, that it became a pretty powerful tool in my leadership tool kit.

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Topics: leadership, healthcare, positive communication, communication, accountability, results

An Outline and 5 Tips for Positive Coaching

Posted by Sue Tetzlaff on Jul 19, 2016 8:30:00 AM

"I am convinced that nothing we do is more important than hiring and developing people.

At the end of the day, you bet on people, not on strategies."  Lawrence Bossidy

When I was a vice president of a hospital, it was our customary practice for the CEO to always be committed to a coaching need for each member of his team. There was never a point in which he stopped coaching us. There was never a point when he simply gave in to "there is nothing more you can do to grow and develop as a member of this team or organization." It felt really good to have him assess and evaluate my performance, knowledge, and skill set -- and then commit and invest in my professional growth. Yet, too often, coaching from a boss doesn't always feel this good. How can you make coaching a positive force in your leadership?

As a leader, likely you can identify at least one clear and convincing coaching need for each employee on your team. If you’ve been rounding with your employees on a systematic basis, you likely have developed great relationships, and understanding, of your employees. This will serve you well as you fulfill your leadership role to provide them with regular feedback and coaching.

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Topics: leadership, healthcare, Positivity, positive communication, coaching

What If You Brag a Bit?

Posted by Sue Tetzlaff on Jun 14, 2016 8:00:00 AM

To brag or to be boastful is often socially frowned upon. We've been conditioned, likely from a young age, to strive toward humbleness. This is what we are up against in healthcare when we try to teach the concept of "Managing Up" -- which is a positive communication technique that places yourself and others in a positive light with customers and coworkers. Healthcare employees can more easily take hold of the managing up of others - other departments, other caregivers, etc. - yet it is the managing up of themselves that gets uncomfortable. It is with great frequency that the reaction will be "Oh, I just can't brag about myself to the patient - that would feel uncomfortable and what good will it really bring."

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Topics: leadership, healthcare, positive communication, communication

Listening. The best communication tool we have.

Posted by Jane McLeod on Apr 1, 2016 1:21:15 PM

"The most basic and powerful way to connect to another person is to listen.  Just listen.  Perhaps the most important thing we ever give each other is our attention." Rachel Naomi Remen 


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Topics: positive communication, communication, listening, customer service

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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