scrubs to c-suite blog

Keep Your Current Customers

Posted by Sue Tetzlaff on Jul 5, 2017 8:00:00 AM

Any smart business values the relationship they have with their customers. While most businesses are always in search of new customers, strengthening the bond with current customers is a must.

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Topics: leadership, healthcare, service, customer service, patient satisfaction, healthcare customer service

The Waiting is the Hardest Part

Posted by Sue Tetzlaff on Oct 5, 2016 8:00:00 AM

Tom Petty may have been singing about love - yet, his lyrics about waiting could apply to many healthcare experiences. Maybe you’ve noticed it too, it seems as if this “fast food” era has led to “fast everything” expectations.

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Topics: healthcare, service, patient experience, customer service

Too Often, Customers Are Not Kind

Posted by Sue Tetzlaff on Jul 26, 2016 8:00:00 AM

“A dying culture invariably exhibits personal rudeness. Bad manners. Lack of consideration for others in minor matters. A loss of politeness, of gentle manners, is more significant than is a riot.” ― Robert A. Heinlein

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Topics: leadership, healthcare, culture, service, customer service, customer

Put your patients second....and engage your employees first!

Posted by Jane McLeod on Apr 14, 2016 8:04:24 AM


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Topics: Employee Engagement, service, customer service, hospitality

Waiting Is The Hardest Part

Posted by Jane McLeod on Jan 21, 2016 11:00:00 AM

 “The waiting is the hardest part.”   -Tom Petty, the world’s ugliest rock and roller.  

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Topics: service, improving results

Inspiring Positive Change

Mediocrity can be replaced by greatness!

We write, teach, and coach to inspire positive, proactive, results-oriented leadership. While we have a passion for (and lots of experience with!) healthcare organizations, most topics we write about can be helpful to any individual, team, or organization that is striving for greatness. Cheers! Jane & Sue

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